Privacy

Scope and purpose

This privacy policy explains how Arctic Pixel Hub, a digital agency based at 3-6-12 Awaji-machi, Osaka-shi, Chuo-ku, Osaka 541-0047, Japan, collects, uses and protects personal information when you visit this website or contact us. Arctic Pixel Hub a small digital agency offering website design, web apps, and brand identity. We take data protection seriously and handle all information in accordance with applicable privacy legislation, including Japan’s Act on the Protection of Personal Information (APPI), the EU General Data Protection Regulation (GDPR) where it applies to individuals in the European Economic Area, and the California Consumer Privacy Act (CCPA) where it applies to California residents. This policy covers every page published under the arctic-pixel-hub.com domain.

Information we collect

When you use this site, we may collect your name, email address, telephone number, and the content of any message you send through our contact form or by email. If you enquire about our services — website design, web application development, brand identity, and fixed-scope digital projects for founders and small teams — we record the details you provide so that we can respond accurately. We do not collect information automatically through analytics trackers, advertising pixels, or similar technologies. The site does not use third-party analytics services. If you telephone us at +81 6-6231-8542, we may note your number and the substance of the conversation for follow-up purposes.

How we use your information

Personal information you provide is used solely for the purpose you gave it: answering your enquiry, preparing a proposal, scheduling an appointment, or providing the digital agency services you requested. We do not use your data for automated decision-making or profiling. We do not build marketing profiles. We do not send unsolicited promotional messages. If you ask us to keep you updated about Arctic Pixel Hub services, we will do so until you tell us to stop.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The current version is always available at this page. Where a change is material, we will note the revision date at the top of the policy. Continued use of the site after an update constitutes acceptance of the revised terms.

Contact and complaints

If you have questions about this policy, wish to exercise any of your data rights, or want to raise a concern about how Arctic Pixel Hub handles personal information, write to hello@arctic-pixel-hub.com or call +81 6-6231-8542. Our postal address is 3-6-12 Awaji-machi, Osaka-shi, Chuo-ku, Osaka 541-0047, Japan. If you are not satisfied with our response, you may lodge a complaint with the Personal Information Protection Commission (PPC) in Japan, or with the supervisory authority in your own jurisdiction.

Cookies and local storage

This site sets no analytics cookies and no advertising cookies. The only item stored in your browser is a small flag that records whether you have dismissed the cookie notice, so it does not reappear on every page load. You can clear this at any time through your browser settings. No third-party cookies are loaded. Arctic Pixel Hub does not participate in any advertising network or retargeting programme.

Sharing and disclosure

We do not sell, rent, trade or otherwise share your personal information with third parties for their marketing purposes. Your data is not disclosed to advertisers, data brokers, or affiliate networks. The only circumstances under which we would share your information are: (a) where you have given explicit consent; (b) where disclosure is required by a court order or other binding legal obligation under Japanese law or the law of your jurisdiction; (c) where it is necessary to protect the rights or safety of Arctic Pixel Hub, our clients, or the public.

International considerations and your rights

Because Arctic Pixel Hub is based in Japan, personal data you provide may be processed in Japan. Japan has been recognised by the European Commission as providing an adequate level of data protection. If you are located in the EEA, your rights under the GDPR are respected: you may request access to, correction of, or erasure of your data, restrict processing, object to processing, or request portability. If you are a California resident, you have the right under the CCPA to know what personal information we hold about you, to request its deletion, and to opt out of any sale of personal information (we do not sell personal information). Under Japan’s APPI, you may request disclosure, correction, cessation of use, or deletion of your personal data held by Arctic Pixel Hub.

Data retention

We keep your messages and contact details for as long as the enquiry or engagement remains active. Once an engagement is concluded and no further communication is expected, we delete your information within twelve months unless a legal obligation — such as tax record requirements under Japanese commercial law — requires a longer retention period. You may request earlier deletion at any time by contacting us.

Security measures

All personal information held by Arctic Pixel Hub is stored on access-controlled systems. Access is limited to personnel who need it for the purposes described in this policy. We use encrypted connections (TLS) for data in transit. We review our security practices periodically and update them as necessary. While no system is completely immune to risk, we take reasonable and appropriate steps to protect your data.

Children’s privacy

Arctic Pixel Hub does not knowingly collect personal information from individuals under the age of 16. If you believe that a child has provided us with personal data, please contact us at hello@arctic-pixel-hub.com so that we can remove it promptly.